Reports To: Service Manager

Supervises: N/A

Summary: This position performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in Martin Automotive Group as a care-giver for their vehicle safety and reliability.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the following.

• Perform work outlined on repair orders in an accurate and efficient manner
• Road-test to confirm vehicle's repairs will meet or exceed customer expectations
• Communicate with Service Advisor if additional service is recommended
• Provide an estimate of time needed for additional repairs
• Execute repairs under warranty to manufacturer specifications
• Demonstrate outstanding customer service and maintain Customer Satisfaction Scores
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
• Performs other duties as required, or assigned by management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education – High school diploma or equivalent plus 2 years of equivalent/relevant work experience
• Must be able to work extended hours, evenings, holidays and weekends.
• Must demonstrate the ability to read, write and communicate the English language.
• Valid Driver’s License and proof of insurance are required.
• Must have a clean driving record and be able to pass an MVR and background check.

Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following.

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on travel) in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, stoop and reach to perform functions
• Ability to lift 25-30 lbs.
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in writing
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, the job description does not constitute a written or implied contract for employment.  Martin Automotive Group reserves the right to revise or change job duties and responsibilities as the need arises.

Martin Automotive Group is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

JOB CODE: 1000024